Returns and Refund Policy

Please Check Your Order Carefully

All orders are final once placed. Please carefully check the selected product, quantity, delivery address and all other order details before completing your purchase.

We do not offer returns, exchanges or refunds if you:

• Change your mind

• Select the wrong product or quantity

• Place an order accidentally

• No longer want or need the product

• Provide an incorrect delivery address

Once an order has been submitted, we cannot guarantee that it can be changed or cancelled.

Damaged, Faulty or Incorrect Items

This policy does not exclude any rights available under the Australian Consumer Law.

If an item arrives damaged, faulty, materially different from its description, or you receive an item different from what you ordered, please contact us as soon as reasonably possible at Info@opalfragrances.com.

Include your order number, a description of the problem and clear photographs of the item and packaging. We will assess the issue and provide any remedy required under Australian Consumer Law.

Do not return an item without contacting us and receiving return instructions first.

Refunds Required by Law

Where a refund is approved or legally required, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.