Shipping Policy – Australia

Order Processing

Orders are generally processed within 1–2 business days after payment and order details have been verified. Business days exclude weekends and public holidays.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Delivery

Orders are shipped using Australia Post Express. Delivery usually takes approximately 2–3 business days after dispatch, depending on your location and Australia Post’s delivery network.

Delivery timeframes are estimates only and may be affected by public holidays, severe weather, peak periods or other circumstances outside our control.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because an incorrect address was supplied or it was not collected, additional postage charges may apply before it can be resent.

Delayed, Missing or Lost Parcels

If your parcel is delayed or missing, please check the tracking information and contact Australia Post to request an investigation. You must also contact us promptly with your order number and Australia Post enquiry reference.

We will provide available shipping information and reasonably assist with the carrier’s investigation or compensation process. Any replacement, refund or other remedy will be handled according to the investigation outcome and your rights under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.